- Shipping information & FAQ
Shipping information & FAQ
YES, WE SHIP WORLDWIDE!!!
::ATTENTION EUROPE AND UK BUYERS::
Due to recent changes effective from July 2021 all EU and Uk regions will require VAT collection by non EU sellers or marketplaces our store is no exception of this rule, and we are getting ready to comply with this in order to keep selling to these nations. So be aware that VAT collection will be effective as soon a we get our paperwork ready.
To all other countries: buyer should be aware of your local customs policies when ordering from our or any other site if the products/costs are elegible for extra dutie costs when receiving the merchandise.
Please check your local regulations for more information.
::EXPECTED DELIVERY TIMES::
We offer these carries services, please check the delivery times to your region. All services includes a tracking number.
All of our rates are calculated by weight-volume so make sure you take advantage of the price you are paying, it could be that you can add something extra still in the shipping price you are paying.
DHL Express *Shipping daily*
*Import duties may apply once you get the package by your local customs*
United States and Canada: 2-3 days.
Europe: 5-7 days
South America: 5-7 days
Asia: 5-7 days
Oceania: 5-7 days
USPS* Shipped directly from California, USA. (it might require from 1-3 extra days from marked as shipped to be updated in the USPS system while we handle the package to USPS, we also might require the use of third parties companies to do so).
United States: 3-7 days
Canada: 1-2 Weeks
Europe: 2-5 weeks
South America: 2-5 weeks
Asia: 2-6 weeks
Oceania: 2-6 weeks
Ground Economic Service (Correos de Mexico) *Our local postal provider, due the large demand and the shortage in the number of postal offices available, we only ship ONCE A WEEK through this service.
United States: 2-4 weeksCanada: 2-8 weeks.
Mexico: 10-15 days
Europe: 4-6 weeks
South America: 4-8 weeks
Asia: 4-8 weeks
Oceania: 4-8 weeks
MEXPOST (EMS)*Our local postal provider, due the large demand and the shortage in the number of postal offices available, we only ship ONCE A WEEK through this service.
United States and Canada: 1-2 weeks.
Mexico: 5-7 days
South America: 3-6 weeks
Asia: 4-10 weeks
Oceania: 3-6 weeks
* Please take in mind that all the shipping services we offer are 3rd party service providers, and we cannot take responsability for their actions or delays.
* Customer is responsible to pay any import duties collection by their local customs authorities, FAILURE TO DO SO WILL INCUR IN EXTRA IMPORT + SHIPMENT RETURN FEES + SALES CANCELATION. So leaving an unpaid duties shipment is not an option. You as a buyer should be aware of your local import costs on the merchandise you are trying to buy.
* Actual Shipping costs DO NOT INCLUDE ANY INSURANCE COST
* We can gladly add insurance if requested to your package to cover any shipment damage or loss during transit wich can be 3-8% of goods total
* We can´t cancel / refund already in transit shipments or given to the requested parcel companies.
* The customer is responsible to follow / track your package once we marked as shipped. you can contact us if any problem gets in the way, but please be aware that you as a buyer is responsible also to collect ay shipment held by the local postal office / customs by any means.
Q: How can I view the status of my order?
A: Login in our website using the user and password used to create your account with us. Go to "Customer Service", log in to your Account Information page. This page lists all your orders. Click on the date of the order which status you wish to view.
Q: Where can I track my order?
A: That will depend on the carrier requested at checkout. Once the package is shipped we provide the tracking number in each order so you can track your package.
Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.
Q: Do you ship to my Country?
A: Yes, we ship worldwide.
Q: I haven't received my package, what can I do?
A1: If you don´t have your tracking number log in to your account and check your order's status find the assigned tracking number. If you checked out without subscribing to our website, please send an e-mail to: email@example.com, providing your invoice or confirmation number in order for us to check the status of your purchase
A2: If the answer above doesn't apply to your case please get back to us to gather information about your shipment: firstname.lastname@example.org
Q: What if my item is out of stock?
A: You will be notified via our portal (site) with a message, we will go ahead and backorder your item as soon as we notice it's out of stock and it will ship as soon as available in store. Please make sure to add us to your contacts so you don't send us to your spam/junk folder and miss this.
Q: Do you do wholesale?
A: Yes we do, contact us for inquiries: email@example.com.
Q: I have a band and need custom printed t-shirts or patches can you do it?
A: Yes, we have our own screen printing shop where we provide high quality prints at very affordable prices. We print with the latest silkscreen techniques. Contact us for details firstname.lastname@example.org.
Q: What brand are the t-shirts?
A: Most are Yazbek or Gildan 100% cotton medium weight.
If you have any questions not listed in this FAQ, please feel free to use the "Contact Us" feature in the "About Us" section below to send us an e-mail: email@example.com
Or our Whatsapp: 1+ (619) 609-9238 (USA). Please be aware we are a small team and one person takes care of the site's sales, so please be patient. Thank you!